HELP CENTRE
Questions,
answered.
The answers to the questions our support team hears most often — tickets, payments and event-day info.
Still need help?
Our support team is happy to help. Include your reference number if you have one.
Email supporttickets-support@gracebiblechurch.org.za
01
Tickets & delivery
Tickets are emailed automatically as soon as your purchase is confirmed. If you don't see it:
- Check your spam or junk folder first.
- View and download your tickets anytime on My Tickets — log in with the email or phone number you used to purchase.
- Still missing? Contact support with your reference number (format
GBC-TICKETS-XXXXXXXX-XXXXXXXX) and we'll resend it.
Note: tickets are sent by email only — we can't send them via WhatsApp.
02
Payments & orders
A few things that usually fix this:
- Try a different card or bank — some banks block the 3-D Secure/OTP step.
- Switch from a mobile browser to a laptop/desktop browser and try again.
- You can also buy tickets for cash at the venue ticket booth.
03
At the event
Yes, entrance and parking tickets are both available at the ticket booth on the day. We'd still recommend buying online in advance, as gate purchases can take longer due to queues.